Who do I contact?

If the complaint is about a matter regarding a local office, you should contact the Locality Reporter Manager in that office. Details of all our local offices are available in the Contact Us section of our website.

If the complaint is about the Locality Reporter Manager, please contact the Senior Operational Manager for your area:

East and Central Scotland
Paul Mulvanny
Senior Operational Manager
1 Fountainhall Road
Edinburgh
EH9 2NL

North and West Area
Helen Etchells
Senior Operational Manager
SCRA
Merchant Exchange
10/20 Bell Street
Glasgow
G1 1LG

If the complaint is about a matter regarding the Senior Operational Manager’s office or a matter regarding Headquarters, please contact:

SCRA
Ochil House
Springkerse Business Park
Stirling
FK7 7XE

Or you can email the Complaints mailbox.