Complaints

Making a complaint – did you know that you have the right to complain to SCRA?

What can I complain about?

You can complain about:

• Decisions made about you.
• The actions or behaviour of SCRA staff.
• The time we have taken to deal with anything.
• The building or facilities provided by SCRA.

How can I make a complaint?

• In person at one of our offices.
• By filling out a paper form which is available from SCRA offices.
• You can also fill out this online form.
• By phoning your local office.
• By writing to us at SCRA Head Office, Ochil House, Springkerse Business Park, Stirling, FK7 7XE or email complaints@scra.gov.uk.
• By asking someone to contact us on your behalf.

Want more information?

If you would like more information about how to complain, we have a leaflet for children.